About Us and Contact Us

Key points

• Operating entity: Sweet Tomato E-commerce Technology Co., Ltd.
• Provides image vectorization, result preview, SVG editing, membership services and independent API access.
• Support email: 41247350@qq.com.

About Us

The vector conversion platform is operated by Sweet Tomato E-commerce Technology Co., Ltd. (hereinafter referred to as "Sweet Tomato" or "we"), and the service website is vectorizerai.cn. We provide Chinese image vectorization tools for designers, e-commerce practitioners, and material creators to help users organize PNG, JPG, and WebP materials into vector files that can be edited.

The website supports conversion result preview, SVG graphics and color editing, and downloading in the format provided on the page. The Vectra Chrome extension is used to collect web images and submit conversions; the independent API is for users who need to integrate conversions into business systems. The account rights, billing and usage restrictions of each portal are subject to the instructions on the corresponding page.

How our service works

After the image is received and task scheduled by this site, it is processed by the Vectorizer.AI conversion service and the result is returned. Sweet Tomato is responsible for the account, membership, order and customer support of this site; this site and third-party conversion services are subject to their own rules and privacy policies.

Vectorization generates a path based on the outline and color blocks of the picture, which does not mean restoring the original design file. Material clarity, thin lines, text, gradients and textures all affect the results. We provide preview and editing tools so you can check the effect before downloading and delivering.

Contact us

Support email: 41247350@qq.com. Contact us about sign-in, membership redemption, orders, conversion issues, integrations or asset rights.

Please explain the problem and provide the account email or mobile phone number, task number, order number and necessary screenshots as needed. Do not send passwords, verification codes, full redemption codes, or sensitive documents that are not relevant to the question. We will verify and process the information we receive; the email channel does not provide real-time online replies.

Personal information and material rights

We use our privacy policy to describe how information is handled in accounts, uploaded files, browser caching and third-party conversions. Viewing, correcting, deleting personal information, canceling accounts, and rights holder complaints can also be made through the customer service email.

Please only upload materials that you have the authority to process, and save important files in a timely manner. The rights to user cases, public demonstration materials and related trademarks belong to their respective rights holders, and display does not mean granting a license for commercial use.